Frequently Asked Questions
Everything you need to know about upgrading your home and outdoor living space.
What is the standard shipping timeframe for large furniture and grills?
Most large items are processed within 2-3 business days and delivered via freight within 7-10 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer professional assembly services?
Yes, we partner with local professionals to offer white-glove delivery and assembly services for an additional fee. You can select this option at checkout for most heavy equipment and furniture sets.
What is your return policy for home goods?
We offer a 30-day satisfaction guarantee. Items must be in their original packaging and unused condition. Please note that return shipping costs for oversized items may be deducted from your final refund.
Are Pit Boss products covered by a warranty?
All of our primary hardware and furniture pieces come with a limited manufacturer's warranty ranging from 1 to 5 years, covering defects in materials and workmanship under normal residential use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for larger home investments.
How can I track my order status?
Once your order is shipped, you will receive an email confirmation with a tracking link. You can also log into your Pit Boss account dashboard to view real-time updates on your shipment's progress.